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Warranty

Lorraine Frances offer a 100% customer satisfaction guarantee.

General Policies
Payment
Credit cards including Visa, Mastercard, American Express, and Discover; Company checks

Cancellations
Any order cancelled more than three (3) days from date of order will require a 20% restocking fee.

Disclaimer
Recycled and antique items in Lorraine’s line, including but not limited to watches, buttons, and lockets will not be identical to items on display as no two parts are the same.

Pricing
Prices are subject to change without notice

Delivery and back orders
Orders will ship 4-6 weeks from time of order
Items not shipped on original invoice will be billed with original invoice and shipped within two weeks

To Order
You may place your order directly with Lorraine’s Designs at 615-974-9132 or contact one of our professional sales representatives to show you the beautiful collection. Check our website www.lorrainesdesigns

Retail Return Policy

At Lorraine’s we offer a 100% customer satisfaction guarantee. Below are the details of our return policy.

  •  All sales come with 7-day warranty unless advertised differently.
  • Buyer is responsible for all return and exchange shipping costs.
  • All defective products will be replaced within the appropriate warranty period.
  • Any item you are not completely satisfied with may be returned for a like item of equal value. If a replacement item is not available a cash refund will be made
  • Return Authorization (RA) numbers are not required for anyone other than wholesale customers.
  • Please note, Insurance, Payment Transaction, Shipping and Handling Fees are Non-Refundable.

International sales are FINAL – no exchanges or returns allowed

Wholesale Return Policy
Refunds or exchanges

  • As wholesale orders are hand-crafted per order there are no cash refunds allowed.
  • Exchanges of items purchased by wholesale customers are only allowed if the item received is damaged or not the item ordered.
  • All wholesale customer exchanges require a Return Authorization (RA) number. Please call for that number prior to returning items.
  • Wholesale Customer RA’s must be requested within 7 days of the Received Date (RD). Thereafter, all sales are final.
  • All items must be returned in “as new” condition and have all accessories.
  • International sales are FINAL – no exchanges or returns allowed

Please provide the following information in order for us to process your return. If the information is not included with your return, it will not be processed.

  1. Return Authorization (RA#), please include this along with the return merchandise. (also put RA# on outside of package)
  2. Name, address and daytime contact number.
  3. Valid Email address.
  4. Your reason for returning the merchandise.

Please only use carrier service with a tracking number. UPS, DHL, FedEx, and USPS with delivery confirmation, etc. We will not be responsible for any returns not received and failure to provide us with a valid tracking number.

** Any item returned without proper authorization number will be rejected and returned to sender. Please e-mail us at customerservice@lorrainesdesigns.net with “Request RA#” in the subject to obtain yours before sending it back.